Tuesday, May 10, 2005

Customer Service down the tubes

I'm a pretty easygoing person, but over the past few months, it seems like even the companies best known for good customer service have slipped a notch or three. Speakeasy used to be my ISP; I loved those guys, until I moved from one location to the other and they fumbled and bumbled heir way through an address transfer that took two months to complete. Meanwhile, I'd moved to Cable and never looked back.
Vonage who seems to have bought up every third internet ad, should spend the money on their e-commerce implementation, which charged my credit card 17 times within two weeks because they couldn't get their transactions straight. I spent four hours the phone with them and my bank before they realized that they had a problem. And now, FTD.com sends my mother the wrong basket on Mother's day. If anyone knows of a place where people can keep track of bad customer service experiences with large companies, please let me know. People deserve better treatment if they're spending their hard earned money or (worse) going depeer into debt.

BTW, if you noticed, the URLs for those companies actually go to their competitors. If they're not getting my money, what makes you think they'll get clickthroughs off me either?


Jax (Trinidad) said...

Good to know bad customer service is not confined to the southern hemisphere! I have constantly fought service providers in a losing effort for some customer care but it seems that only an immediate threat to the pocket will get their attention.

Like yesterday... the mobile telecom market was opened up with the award of two more mobile licences to regional providers, breaking the monopolistic stranghold the local provider had on the industry... in anticipation of this move, in the last year we've seen valiant efforts to improve customer service, rates and cell phone service, but the complaints still persist... hopefully a chunk out of their customer base will do the trick...

I love soy sauce said...

Lol, nice.